Customer Services Assistant - Culture, Arts & Heritage
Customer Service

The Fire Within
The Galleries
Wigan
WN1 1AR

Salary: Grade 4, £13,048 - £13,846 per annum. £10.00 - £10.62 per hour

25 hours per week

Temporary until August 2024

Your role:

The role will support the implementation of the five year cultural manifesto. It will involve you providing a comprehensive, efficient and effective level of customer service, acting as the first point of contact for queries received by the Culture Team. Working across museums and archives in Wigan and Leigh, including The Fire Within exhibition in Wigan town centre, the Museum of Wigan Life and the Borough’s archives service in Leigh, you will engage with visitors and provide advice and assistance to customers.

The role will involve supporting the delivery of events and school activity and undertake a range of administrative tasks to support the Culture Team including, but not limited to, arranging meetings, taking minutes, responding to correspondence, answering calls and producing promotional documentation when needed.

You will develop a thorough understanding of cultural opportunities in the borough and wherever possible, you will link customers with wider cultural opportunities with our partners from across the borough and also our library service facilitating access to cultural events and activities that will enrich customers lives.

About you:

You will be self-motivated, flexible and enthusiastic with an interest in the cultural sector and an ability to learn quickly. You will have the ability to work as part of a busy team but also be able to use your own initiative. With excellent customer service skills and an ability to build rapport and trust with customers you will be a confident communicator.
You will have the ability to input and extract data into computer systems, type correspondence and undertake a range of administrative tasks. You will need to be able to work flexibly to meet the demands of the service.

About us:

Wigan Council has been voted ‘Council of the Year’ at the 2019 LGC Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

This is a fantastic opportunity to be part of a highly driven team, working closely with partners and volunteers across the cultural sector ensuring that customers have access to cultural opportunities. In the Culture, Arts & Heritage Team we make change happen through innovative thinking and are embarking on an exciting journey with our five year Cultural Manifesto. If you have excellent communication skills and the commitment, knowledge and experience of working with customers and would like to join this dynamic team then we would like to hear from you.

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

Covid Safe

The health and wellbeing of our staff is of utmost importance to us and if you are required to work on the front line an appropriate risk assessment will be conducted and the appropriate safety measures put in place.

For further information, please contact Sally Smith on 01942 489495 or email sally.smith@wigan.gov.uk

To view the details relating to this position, please click the links below:

Job Specification
Privacy Notice
Interview date: Week Commencing Monday 7 June 2021

Interviews will be held remotely

Find out more about working for Wigan
Location
The Fire Within
Vacancy Description
 
The Fire Within
The Galleries
Wigan
WN1 1AR

Salary: Grade 4, £13,048 - £13,846 per annum. £10.00 - £10.62 per hour

25 hours per week

Temporary until August 2024

Your role:

The role will support the implementation of the five year cultural manifesto. It will involve you providing a comprehensive, efficient and effective level of customer service, acting as the first point of contact for queries received by the Culture Team. Working across museums and archives in Wigan and Leigh, including The Fire Within exhibition in Wigan town centre, the Museum of Wigan Life and the Borough’s archives service in Leigh, you will engage with visitors and provide advice and assistance to customers.

The role will involve supporting the delivery of events and school activity and undertake a range of administrative tasks to support the Culture Team including, but not limited to, arranging meetings, taking minutes, responding to correspondence, answering calls and producing promotional documentation when needed.

You will develop a thorough understanding of cultural opportunities in the borough and wherever possible, you will link customers with wider cultural opportunities with our partners from across the borough and also our library service facilitating access to cultural events and activities that will enrich customers lives.

About you:

You will be self-motivated, flexible and enthusiastic with an interest in the cultural sector and an ability to learn quickly. You will have the ability to work as part of a busy team but also be able to use your own initiative. With excellent customer service skills and an ability to build rapport and trust with customers you will be a confident communicator.
You will have the ability to input and extract data into computer systems, type correspondence and undertake a range of administrative tasks. You will need to be able to work flexibly to meet the demands of the service.

About us:

Wigan Council has been voted ‘Council of the Year’ at the 2019 LGC Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

This is a fantastic opportunity to be part of a highly driven team, working closely with partners and volunteers across the cultural sector ensuring that customers have access to cultural opportunities. In the Culture, Arts & Heritage Team we make change happen through innovative thinking and are embarking on an exciting journey with our five year Cultural Manifesto. If you have excellent communication skills and the commitment, knowledge and experience of working with customers and would like to join this dynamic team then we would like to hear from you.

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

Covid Safe

The health and wellbeing of our staff is of utmost importance to us and if you are required to work on the front line an appropriate risk assessment will be conducted and the appropriate safety measures put in place.

For further information, please contact Sally Smith on 01942 489495 or email sally.smith@wigan.gov.uk

To view the details relating to this position, please click the links below:

Job Specification
Privacy Notice
Interview date: Week Commencing Monday 7 June 2021

Interviews will be held remotely

Find out more about working for Wigan