Wigan Life Centre North
The Wiend
Wigan
WN1 1NH
Salary: G12:- £44,632 - £48,104 per annum
37 hours per week
Your role:
This is an exciting new role to lead the Registrars service across Wigan borough but also to develop the central library and life centre service in Wigan and Leigh.
The role will have principal responsibility for the management of Registration Services and functions ensuring they add value, are cost effective and that resources are allocated in-line with business needs and compliant with Government and council policies and statutory requirements. In addition, the successful candidate will manage Wigan Council customer service functions at the central libraries and life centres of Wigan and Leigh.
About you:
You will have a proven track record of delivering service improvements in addition to effective project management skills and the ability to deliver key projects across a range of situations. You will also have detailed knowledge of best practice and developments in specific areas relating to the functions of this post and a detailed understanding of the value and use of new technologies in improving services and modernising working processes. The successful candidate will need a thorough understanding of the legislative and key operational issues related to this post.
About us:
Wigan Council has been voted ‘Council of the Year’ at the 2019 LGC Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
In Customer Services we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the ‘face’ of the council and pride ourselves on a ‘right first time’ approach for our customers.
Customer Services is a great place to work; we put customers at the heart of everything we do.
This is a good opportunity to join a forward thinking service who will offer you the support you need to succeed and you’ll be given every opportunity to learn and develop further within the organisation.
For further information please contact Paul Downie, Service Manager email p.downie@wigan.gov.uk
To view the details relating to this position, please click the links below:
Job Specification
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Closing date extended to Wednesday 7th August 2019 at 23:59
Interviews to take place week commencing 19th August 2019
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