Business Manager - Assessment
Customer Service

Wigan Town Hall
Library Street
Wigan
WN1 1YN

You will be required to work flexibly

Salary: Grade 12, £45,859 - £49,427 per annum.

37 hours per week

Your role:

You will lead and maximise the effective delivery and payment of Council Tax reductions, Housing Benefits and free school meal entitlements and associated and the administration of Financial Assessments to all customers.

You will be responsible for the provision of legislative guidance for the assessment and administration of Housing Benefits, free school meal entitlements, associated processes and the administration of Financial Assessments.

You will manage a multidisciplinary team of staff delivering a range of customer driven services and you’ll provide them with support to explore options that will maximise revenue and deliver long term solutions facilitating a Digital by Default service.

About you:

You will be customer focused, highly motivated and intensely keen to make a positive difference to the team and the way our customers can access the range of services available to them. You will be a great communicator who is used to dealing with a range of people at all levels both internally and externally. You’ll be a motivational team leader who will inspire and support staff to provide outstanding customer service and encourage them to develop new ideas to improve the service

About us:

Wigan Council has been voted ‘Council of the Year’ at the 2019 LGC Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

In Customer Services we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first time approach for our customers.

Wigan is a great place to work; we put customers at the heart of everything we do.

This is a good opportunity to join a forward thinking service who will offer you the support you need to succeed and you’ll be given every opportunity to learn and develop further within the organisation

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

For further information, please contact Jo Mitchell at joanne.mitchell@wigan.gov.uk

To view the details relating to this position, please click the links below:

Job Specification
Privacy Notice

Interview date: Friday 4 June 2021

Interviews will be held remotely

Find out more about working for Wigan
Location
Wigan Town Hall
Vacancy Description
 
Wigan Town Hall
Library Street
Wigan
WN1 1YN

You will be required to work flexibly

Salary: Grade 12, £45,859 - £49,427 per annum.

37 hours per week

Your role:

You will lead and maximise the effective delivery and payment of Council Tax reductions, Housing Benefits and free school meal entitlements and associated and the administration of Financial Assessments to all customers.

You will be responsible for the provision of legislative guidance for the assessment and administration of Housing Benefits, free school meal entitlements, associated processes and the administration of Financial Assessments.

You will manage a multidisciplinary team of staff delivering a range of customer driven services and you’ll provide them with support to explore options that will maximise revenue and deliver long term solutions facilitating a Digital by Default service.

About you:

You will be customer focused, highly motivated and intensely keen to make a positive difference to the team and the way our customers can access the range of services available to them. You will be a great communicator who is used to dealing with a range of people at all levels both internally and externally. You’ll be a motivational team leader who will inspire and support staff to provide outstanding customer service and encourage them to develop new ideas to improve the service

About us:

Wigan Council has been voted ‘Council of the Year’ at the 2019 LGC Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

In Customer Services we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first time approach for our customers.

Wigan is a great place to work; we put customers at the heart of everything we do.

This is a good opportunity to join a forward thinking service who will offer you the support you need to succeed and you’ll be given every opportunity to learn and develop further within the organisation

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

For further information, please contact Jo Mitchell at joanne.mitchell@wigan.gov.uk

To view the details relating to this position, please click the links below:

Job Specification
Privacy Notice

Interview date: Friday 4 June 2021

Interviews will be held remotely

Find out more about working for Wigan