You will have principle responsibility to manage and strategically develop Customer Services System Development, Quality and Innovation functions in line with best practice and changing legislation, automating manual tasks and streamlining processes ensuring they add value and are cost effective.

You will have responsibility to ensure all Customer Services systems are secure, continually improved and developed in conjunction with internal and external IT partners and providers, to support efficiency and improved use of staffing resources.

You will manage the production of quality Customer Service data returns, management and performance information and reports with Business Managers to allow decisions to be evidence-based, ensuring that they comply with legislative requirements. 

In Customer Services we focus on our customers and understand their needs.  We make change happen through innovative thinking, redesigning services and recognising areas for improvement.   As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first time approach for our customers. 

Wigan is a great place to work; we put customers at the heart of everything we do.

This is a good opportunity to join a forward thinking service who will offer you the support you need to succeed and you’ll be given every opportunity to learn and develop further within the organisation.