Customer Services Support Officer - Registrars
Coroner, Registrar

Registrars

Wigan Life Centre North

The Wiend

Wigan

WN1 1NH

 

Grade 5 - £9,573 - £10,981 per annum. £9.92 - £11.38 per hour

 

The salary is subject to the 2019 National Joint Council pay award and any local agreements

 

18 hours and 30 minutes per week

 

Your role:

 

You will support the provision of a professional Registration Service that meets customer needs and expectations. You will issue certificates for legal requirements and accounting for all fees and spoilt certificates in accordance with the financial policy procedure and carry out European Passport Checking Service in accordance with Home Office policies. As required, you will provide cover, for citizenship ceremonies and the associated administration, marriages, civil partnership, non-statutory ceremonies registering births, deaths and still births according to statute, within the Wigan and Leigh Registration District.

 

You will accurately index items of incoming work using electronic document management systems, using the principles of same day indexing. You will maintain user systems access across new starters, leavers and movers, ensuring appropriate security and accessibility is applied in line with internal and external audit recommendation and extract data from designed reports to populate Customer Services datasets that help inform management decisions raising any anomalies to managers to investigate.

 

About you:

 

You will be a highly motivated, creative and enthusiastic in supporting our managers. You will be focussed upon achieving successful outcomes and meet corporate objectives in line with the Deal.  You will require effective communication and people skills. 

 

You will need to be the type of person who is open to ideas, be flexible, be creative and be able to adjust to change at short notice. You will actively engage, model and demonstrate to customers the benefits of using online services as the primary customer access channel.

 

About us:

 

In Customer Services we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement.  

 

As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first time approach for our customers.  We will provide you with the support you need to do your job and you’ll be given every opportunity to learn and develop further within the organisation.

 

For an informal discussion please contact Laura Cartwright by email l.cartwright@wigan.gov.uk or phone on 01942 828843 or Fiona Dutson by email f.dutson@wigan.gov.uk or phone on 01942 828603.

 

To view the details relating to this position, please click the links below:
  
Job Specification.pdf
Data Privacy Notice

  

Interview date: Week commencing Monday 18 February 2019

 

Find out more about working for Wigan

Location
Wigan Life Centre North
Vacancy Description
 

Registrars

Wigan Life Centre North

The Wiend

Wigan

WN1 1NH

 

Grade 5 - £9,573 - £10,981 per annum. £9.92 - £11.38 per hour

 

The salary is subject to the 2019 National Joint Council pay award and any local agreements

 

18 hours and 30 minutes per week

 

Your role:

 

You will support the provision of a professional Registration Service that meets customer needs and expectations. You will issue certificates for legal requirements and accounting for all fees and spoilt certificates in accordance with the financial policy procedure and carry out European Passport Checking Service in accordance with Home Office policies. As required, you will provide cover, for citizenship ceremonies and the associated administration, marriages, civil partnership, non-statutory ceremonies registering births, deaths and still births according to statute, within the Wigan and Leigh Registration District.

 

You will accurately index items of incoming work using electronic document management systems, using the principles of same day indexing. You will maintain user systems access across new starters, leavers and movers, ensuring appropriate security and accessibility is applied in line with internal and external audit recommendation and extract data from designed reports to populate Customer Services datasets that help inform management decisions raising any anomalies to managers to investigate.

 

About you:

 

You will be a highly motivated, creative and enthusiastic in supporting our managers. You will be focussed upon achieving successful outcomes and meet corporate objectives in line with the Deal.  You will require effective communication and people skills. 

 

You will need to be the type of person who is open to ideas, be flexible, be creative and be able to adjust to change at short notice. You will actively engage, model and demonstrate to customers the benefits of using online services as the primary customer access channel.

 

About us:

 

In Customer Services we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement.  

 

As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first time approach for our customers.  We will provide you with the support you need to do your job and you’ll be given every opportunity to learn and develop further within the organisation.

 

For an informal discussion please contact Laura Cartwright by email l.cartwright@wigan.gov.uk or phone on 01942 828843 or Fiona Dutson by email f.dutson@wigan.gov.uk or phone on 01942 828603.

 

To view the details relating to this position, please click the links below:
  
Job Specification.pdf
Data Privacy Notice

  

Interview date: Week commencing Monday 18 February 2019

 

Find out more about working for Wigan