Wigan Life Centre, South

College Avenue

Wigan

Wn1 1NJ

Salary: Grade 7, £23,866 - £28,221 per annum.

The salary is subject to the 2019 National Joint Council pay award and any local agreements

37 hours per week

Your role:

You will play a key role in supporting the delivery of an effective and responsive complaints service to residents, their families and representatives across the borough. You will liaise with customers and social care staff across all levels and areas to ensure complaints are investigated and responded to appropriately and in a timely manner.

You will have an understanding of the legislation and guidance relating to complaints against Adult Social Care and Health and will work alongside the Customer Relations Manager to deliver training to staff, providing ongoing advice and support.

About you:

You will be a strong communicator who is able to work collaboratively with a range of customers and partner agencies to deliver a fair and transparent complaints service. You will respect and understand the value of dealing effectively and promptly with complaints and identify learning to improve service delivery.

You will be efficient in time management and report writing and be a strong team player who is used to working in a person centred way. You will have a positive outlook with a caring and compassionate disposition. You will also be a good listener and a great problem solver.

About us:

This is an exciting opportunity to join a dynamic Council within a strong customer focus in a role that will aid improving our services. You will be supported with supervision and the opportunity to undertake relevant training.

For an informal discussion about this role please contact Gillian Wadeson – Customer Service Manager on 01942 486104.

To view the details relating to this position, please click the link below:

Job Specification.pdf

Interview date: Wednesday 19 September 2019

Find out more about working for Wigan