Mayfield House - Centre of Excellence
Mayfield Road
Orrell
WN5 0EX
Salary: Grade 4, £22,229 - £23,366 per annum. £12.18 - £12.80 per hour
35 hours per week
This is an exciting new administrative role that will be crucial to the team’s progress and further development through the application of customer care skills and administrative duties at Mayfield House, Supported living Service-Housing with Care.
Mayfield House Centre of Excellence is our first specialist Accommodation Service that is specifically designed to provide a service to adults with autism, learning disabilities and challenging behaviour.
The role will be instrumental in ensuring an efficient service is provided via inputting and gathering information for data analysis that will steer service decisions and further improvements. By Applying computer and organisational skill you will be required to keep accurate records, provide information, reports as required to ensure the quality of the support services is line with Care Regulations and GDPR.
This is a singular administrative role that will be working as part of the support/management team.
Previous experience of working in an administrative role is required.
Your role:
You will be the first point of contact for enquiries and initiate positive, professional interactions as the service representative. Display customer care skills, providing a listening ear and sign posting where appropriate.
Your role will be key in forming decisions on the direction of travel for the service in the valuable data and information that will be provided via reports on variable computer programmes. Ensure all records are accurate and up to date.
The role is key to ensuring efficiencies are adhered to within the service, inputting reports in a timely manner. Take minutes in meetings to ensure all appropriate agreed actions are implemented.
You will be required to work on your own initiative, but form part of a large team, under the supervision of the management team at Mayfield House.
About you:
We are looking to recruit a person who will share our passion and commitment to the service that is provided at Mayfield House. This new administrative role as the first point of contact will be key to stake holders first impressions of our service and reputation. Customer care skills are an essential requirement. You will have excellent communication skills with the ability to develop positive relations ships with families, agencies, customers, and relevant professionals.
Although not directly supporting the customers you will demonstrate positive values regarding disabilities, recognising peoples’ assets irrelevant of their disability.
You will demonstrate excellent organisational skills, self-motivated with a shared vision of the service.
You will hold a level 2 qualification in business administration or the equivalent.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
Supported Living Services forms part of our People Directorate under Housing with Care. We support adults with learning disabilities and various needs in different models of accommodation across the Wigan Borough.
Mayfield House Centre of Excellence for Adults with Autism is the first specialist accommodation which is designed specifically for people with Autism and challenging behaviours, this is a state-of-the-art high specification building which is designed to be user friendly and features the latest technology to help people live comfortably in a supportive environment. We are looking for a motivated person that through utilising their administrative skills and application of their assets will steer the team into improved quality, systems, and efficiencies.
There will be vast amount of training opportunities provided and reward schemes available.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
To be appointable in this role you must be able to prove you have the right to work in the UK. If you are unsure, please visit the below link to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
For more information or an informal chat, please contact Lee Scully on 07768486790.
To view the details relating to this position, please click the links below:
Interview date: To Be Confirmed
This position is subject to Enhanced Disclosure Procedures plus adult barred list check
The employer is committed to safeguarding