Priority Candidates will be considered in the first instance
Leigh Leisure Centre
Sale Way
Leigh Sports Village
Leigh
WN7 4JY
Salary: Grade 3, £11,061 - £11,432 per annum. £11.78 - £12.18 per hour
18 hours per week
Salary: Grade 3, £5,875 - £6,072 per annum. £11.78 - £12.18 per hour
9.56 hours per week, annualised
Your role:
As a Be Well Receptionist, you will work within the various leisure facilities across the Borough. You will act as the first point of contact for service users and will support customers with range of enquiries including bookings for swimming lessons and Gym session and promote the benefits of the Be Well membership packages.
You will provide a comprehensive, efficient, and effective telephony, online and face to face customer advisory service by acting as the first point of contact to the leisure centre. You will use effective communication skills to actively engage and provide professional responses to resolve customer queries.
About you:
The ideal person for this role needs to be able to plan, work and manage their time efficient and effectively demonstrating accurate and concise work. You must have good organisational, verbal and written communication skills and use your own initiative and work flexible as part of a team.
A good knowledge of computer systems and experience in inputting and extracting data such as databases, spreadsheets, word-processing packages, and email is key to the receptionist role. The role at times is demanding so experience in working in a customer service environment is beneficial and you can identify problems and seek effective solutions.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Be Well team are committed to support the health and wellbeing of our residents across the Wigan Borough. Whether this be supporting our youngest residents embark on their first swimming lesson or supporting individuals and community groups with existing exercise and wellbeing programmes. We pride ourselves on offering an extensive and diverse range of physical activities to support our residents to encourage everyone to get active and achieve a healthier lifestyle and increase sport participation.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
To be appointable in this role you must be able to prove you have the right to work in the UK. If you are unsure, please visit the below link to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
For further information, or an informal discussion about the position please contact Connor Baines on 01942 487800 or email Connor.Baines@wigan.gov.uk
To view the details relating to this position, please click the links below:
Interview date: To Be Confirmed