Wigan Life Centre North/ Homeworking
The Wiend
Wigan
WN1 1NH
Previous applicants need not apply
Salary: Grade 5, £24,702 - £27,334 per annum. £12.80 - £14.16 per hour
1 x 37 hours per week, Permanent
2 x 37 hours per week, Temporary until April 2026
Your role:
This is an exciting opportunity to join the Collections and Recovery team within Customer Experience and Support. You will enable and support the collection of Housing Rents, Council Tax and National Non-Domestic Rates and other council income streams.
You will accurately update and record all aspects of Rents, Former Tenant Arrears, Council Tax, Business Rates and any future business records when creating and amending recovery stages, household, tenancy and property liability records using data multiple times across systems where appropriate.
You will predominantly work Monday to Friday and hours will vary between 7:00 am and 19:00pm in line with the needs of the service. You will on occasions be required to work Saturdays and in such circumstances you will be allocated equivalent time off Monday to Friday. This will be assigned on a rota basis.
The Council is committed to complying with the European General Data Protection Regulations (GDPR) and meeting the requirements of the Information Commissioner’s office (regulating data protection compliance in the UK). It is your responsibility to ensure that the work you undertake is compliant with the General Data Protection Regulations.
About you:
You will have the ability to work well as a team but also on your own initiative, when required. You will be organised and have excellent IT skills across a variety of online systems.
You will have the ability to maintain excellent levels of accuracy and efficiency and be passionate about providing the best possible service to Customers.
You will possess excellent communication skills, both verbally and written, and have the ability to communicate effectively with a diverse range of people on a daily basis.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
In Customer Experience and Support we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first time approach for our customers. This is a fantastic opportunity to join a forward thinking organisation and be part of a fresh look at how we collect Housing Rents and other Council income. We are an organisation who will offer you full the support you need to succeed and every opportunity to learn and develop your career further.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
To be appointable in this role you must be able to prove you have the right to work in the UK. If you are unsure, please visit the below link to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
For further information please contact Andy Ward, Assistant Business Partner by email: A.Ward@wigan.gov.uk
To view the details relating to this position, please click the links below:
Interview date: Week commencing Monday 15th April 2024
This position is subject to Basic Disclosure Procedures
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