Priority Candidates will be considered in the first instance
Wigan Town Hall
Library Street
Wigan
WN1 1YN
Salary: Grade 14, £58,344 - £62,434 per annum.
37 hours per week
Your role:
Wigan Council’s Housing Services is entering an exciting period of transformational change and development. Our priority is delivering high quality homes and services for our current and future tenants.
We are recruiting a Service Manager for our Housing Repairs and Maintenance Service who will play a key role in shaping services for our tenants. This is a unique opportunity for a motivational leader who wants to deliver exceptional services, loves to solve problems, and take ownership of complex issues.
Based within the Council’s Places Directorate you will be responsible for leading the strategic development and operational delivery of the Council’s Housing Maintenance service including day to day repairs, voids and disrepair works for our 21,000 homes. You will lead and develop a team to deliver a high standard of repairs and void works in our tenant’s homes and communal areas ensuring service delivery is customer focused, consistently of the highest quality and cost effective.
You will support the management of all contractual and technical matters and work closely with contractors and various housing teams who deliver a range of capital investment/planned maintenance programmes working collaboratively with local stakeholders and contractors. You will also lead the services response on the relevant regulatory requirements of the Social Housing Regulation Act, particularly Awaabs Law and the consumer standards relating to safety and quality, transparency, influence, and accountability.
About you:
You will have a passion for delivering outstanding customer care to our tenants. You will also have exceptional influencing and negotiation skills and the ability to develop and manage relationships across organisations to deliver great services. You will endeavour to provide the highest standards of property maintenance providing good quality homes for our existing and future tenants focusing on delivering excellent customer care and a commitment to listening and learning from tenant views and feedback.
You need to:
- Have a professional qualification in a relevant field and significant post qualification experience relevant to the job as well as an appropriate level of housing qualification in line with the new Social Housing Regulations and demonstrate a commitment to complete any additional elements required of other types of relevant qualification held.
- Have in depth knowledge and understanding of legislation in relation to social housing regulation strengthened by extensive experience of working within and delivering services that provide a high quality, good value housing service.
- Demonstrate extensive experience of leading services during periods of transformational change and development, minimising the impact on staff morale and maximising the positive outcome.
- Have high-level communication skills, responding quickly to the needs of diverse audiences and to their reactions and feedback, establishing credibility and accountability.
- Demonstrate the ability to manage high level complex budgets and good political awareness and experience of working within the political environment with both local members and Cabinet.
- Have a current valid driving licence or the ability to travel as required using own or public transport in the most effective manner.
What we can offer you:
- Flexible working for a healthier work/life balance - including a blend of working from home/remotely
- Free parking
- Competitive salary
- A friendly work environment with caring managers and colleagues, appreciation of our staff through Staff Awards, career development opportunities, encouragement to do things differently and the opportunity to make your ideas a reality!
- Staff rewards and benefits, including Vivup, discounted gym membership, a generous pension scheme, great annual leave entitlement and continuous service as per the Greater Manchester Continuous Service Commitment.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
This is an excellent opportunity to work in a collaborative Housing Services team within the Places Directorate in an environment of transformational change and innovation, leading the strategic development and operational delivery of the Council’s Housing Maintenance service. We are passionate about delivering excellent customer care, high standards and good quality homes for our existing and future tenants, listening to the views of people to improve service delivery and outcomes for our residents.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
To be appointable in this role you must be able to prove you have the right to work in the UK. If you are unsure, please visit the below link to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
For further information, please contact Kathryn Perry at k.perry@wigan.gov.uk
To view the details relating to this position, please click the links below:
Interview date: Tuesday 14th May 2024
This is a politically restricted role